Returns & Exchanges

Roller skates, rollerskates, aggressive skates, inline skates, speed skates, rollerblades

You must have a Return Authorization Number.

Exchange Policy

Most skates may be returned for a different size or upgraded to a different skate unless otherwise noted in the description. The skates must be unworn and in brand-new, excellent condition in their original box. The purchaser is responsible for all shipping charges regardless of whether the skates were sent originally with Free Shipping.

There is no re-stocking fee for pre-built package skates exchanged for the same model, but a different size. (You only choose size and possibly boot color on Pre-Built packages.)

The fee is $10.00 for mounted skates. Mounted skates, are any skates that you choose the components.

Please email us for the address to send the skates, a Return Authorization Number and a packing slip.

Exchange procedures must be started within 10 days of receiving your order. Items must be received by us within 30 days of receipt of your order. (Exception - Christmas Gifts must be exchanged by January 5.)

There is a $10 fee to replace damaged skate boxes. Please package carefully. Either place the skate box into another box, or wrap in shipping paper. Do not affix shipping labels nor shipping tape to skate box.

Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.

Returns Policy

There is a $5.00 restocking fee for most pre-built package skates returned for a refund. (You only choose size and possibly boot color on Pre-Built packages.)

There is a $15.00 restocking fee for all Riedell and RW package skates returned for a refund.

There is a $15.00 restocking for all mounted skates returned for a refund.

Shipping charges will also be deducted from your refund, regardless of whether the skates were sent originally with Free Shipping.

Return procedures must be begun within 10 days of receiving your order. Items must be received by us within 30 days of receipt. Please email us for the address to send the skates, a Return Authorization Number and a packing slip.

Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.

Items that may not be returned:

Create-A-Skate orders.

Custom order boots and skates.

Color upgrade boots and skates.

Size or width upgrade boots and skates.

Special order items.

Clearance items.

Discontinued Items.

Non-Stocked Items.

Quad Skates selling for over $500.00.

Skates for which you have selected the components separately, added to the shopping cart and had mounted.

Items that clearly state in the description that they may not be returned nor exchanged.
If you are ordering a skate that is not returnable we would like to suggest that we ship you the boots in your shoe size for you to try on unless you have been sized for this boot at your local rink . You would then ship them back to us to either be mounted, or you would indicate a different size to be mounted.

All Other Items:

All items must be in excellent, like new condition to returned for an exchange or refund. The orginal shipping charges will be deducted from the refund.

Please email the tracking number to us to avoid delay in processing your return or exchange.

Once custom, premium or special order boots have been cut they cannot be cancelled. After 24 hours of placing your order, no changes may be made to the boots.